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Customer Service



Frequently Asked Questions

Shopping at The Met Store

Placing an Order

Shipping and Processing

Privacy and Security


Shopping at The Met Store

Does The Met Store use any colored stones that have been treated or enhanced in its line of jewelry reproductions and adaptations?

Colored stones are offered in an array of different colors and styles. There are variations of color, variety, pattern and hue which may be used in our jewelry. Learn more about gemstone enhancements.

Does The Metropolitan Museum of Art have retail stores?

Yes. We offer several gift shops inside the Museum at 1000 Fifth Avenue and at The Cloisters museum and gardens. In addition, The Met Store has retail locations in a number of major US and international metropolitan areas. We welcome you to visit The Met Store retail location nearest you.

Can I purchase a Membership or make a donation online?

Yes, you can purchase a Membership for yourself or as a gift, as well as make a donation to the Museum. As a Member, you will be immediately eligible to receive your 10% Member discount.

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Placing an Order

Can I order online from the catalogue?

Most of the items featured in our current catalogues are offered online. To order from our catalogue quickly and easily using item numbers, please see our Order From Our Catalogue feature. If you are unable to find an item online, or need assistance placing an order from our catalogue, please contact Customer Service.

If an item is "Temporarily Backordered," what does this mean?

On occasion, high demand may cause us to run out of stock on certain items. You may still add these items to your shopping bag, and we will retain these open items as "backorders." We will inform you of any delay in shipping that exceeds 30 days. Your credit card will not reflect any charges for these items until they are shipped to you.

Can I place a tax-exempt order online?

We honor the tax-exempt status of eligible institutions, however, we are unable to process tax-exempt orders online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your exemption certificate.

Can I receive my educational discount online?

Educators receive a 10% discount on educational materials at the Museum, however, you cannot automatically receive your discount online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your valid I.D. from an educational institution.

What forms of payment are accepted for online orders?

We accept Visa, MasterCard, American Express, Diners Club, and Discover. You may also redeem an eGift Certificate or use online store credit in your account as a method of payment.

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Shipping and Processing

How can I find out the status of my online order, or change or cancel my order?

Once you have registered online, you will be able to check the status of any order by visiting My Account . If you wish to change or cancel your order, please contact Customer Service and provide the order number found in your order confirmation email or the email address that you used during checkout, and we will be happy to assist you.

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Privacy and Security

What is The Met Store's privacy policy?

The Met Store is committed to maintaining the privacy of our online visitors. We encourage you to review the Museum's Privacy Policy so that you will clearly understand our commitment to you and your privacy, and our method of collecting and using information. By using the Museum's website or communicating with the Museum by email, you agree to the terms of this privacy policy. Furthermore, as part of our commitment to your privacy, The Met Store supports and adheres to the guidelines and practices of the Direct Marketing Association's Commitment to Consumer Choice.

What are cookies and how does The Met Store use them?

For information on cookies and other online tracking mechanisms, please review the Museum's Privacy Policy. You may choose to set your browser so that it does not accept cookies. However, while most areas of The Met Store will function without cookies, cookies are required if you wish to register, sign in, place items in your shopping bag, or make a purchase. As long as you allow first-party cookies, you will be able to complete transactions at The Met Store. Other cookies can still be disabled without disrupting your site experience.

Is it safe to use my credit card online?

Yes. The Met Store makes every reasonable effort to ensure the security of transactions that occur on our website. For more information, please review the information provided on Secure Shopping.

Is The Met Store website compliant with EU privacy standards?

The Met Store adheres to the most stringent data protection standards in the US, however, please be advised that when placing an order through The Met Store website, your personal data will be protected in accordance with United States law but may not be at the same level of protection as legally required in the European Union. If you are shopping with us and your billing or shipping address is in the European Union, you will be asked to consent to The Met Store's EU Data Protection Disclosure upon checkout.

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