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Customer Service



Frequently Asked Questions

Shopping at The Met Store

Placing an Order

Shipping and Processing

Returns and Exchanges

Privacy and Security


Shopping at The Met Store

What types of products does The Met Store offer?

The Met Store offers a wide range of books and objects based on the Museum's encyclopedic permanent collection, which spans more than 5,000 years of world culture. We also sell items created for special exhibitions, items produced in collaboration with sister institutions, and related products purchased from the trade. Additionally, you may browse items from The Mezzanine Gallery, which offers an assortment of limited edition prints, and other items unique in the marketplace. For more information, or if you would like to receive email about new limited edition print publications, Mezzanine Gallery events, or special promotions, please email mezzgallery@metmuseum.org.

Where can I find information about the original work of art from which an item is reproduced or adapted?

Most items are accompanied by descriptive texts that provide detailed information about the artwork on which they are based. To learn more about original works of art in the Museum, please consult the Collection to see a selection of the Metropolitan's holdings. In addition, Educational Resources provides options for further research.

Does The Met Store use any colored stones that have been treated or enhanced in its line of jewelry reproductions and adaptations?

Colored stones are offered in an array of different colors and styles. There are variations of color, variety, pattern and hue which may be used in our jewelry. Learn more about gemstone enhancements.

Can I purchase a Membership or make a donation online?

Yes, you can purchase a Membership for yourself or as a gift, as well as make a donation to the Museum. As a Member, you will be immediately eligible to receive your 10% Member discount.

Is my Member discount available online?

Yes. To receive your Member discount, simply register and enter your Membership number on the Billing Address page. Then each time you sign in to shop with us, the purchase price you see will automatically reflect your 10% discount. If you have recently become a Member and have already registered with us, you can add your Membership number to your profile at any time by signing into My Account.

Can I receive promotional offers and discounts from The Met Store?

Yes. Sign up for email from The Met Store to receive notices of special offers and new products. The email sign up is located at the bottom of every page on the website. Discounts and promotion codes can also be found in our mailings, catalogues, and on our Facebook page. To use a promotion code, simply enter it during checkout on the Order Review page and your savings will appear automatically. See Special Offers and Promotions for further details.

Does The Metropolitan Museum of Art have retail stores?

Yes. We offer several gift shops inside the Museum at 1000 Fifth Avenue and at The Cloisters museum and gardens. In addition, The Met Store has retail locations in a number of major US and international metropolitan areas. We welcome you to visit The Met Store retail location nearest you.

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Placing an Order

Do I need to register on The Met Store site to place an order?

No. You will be prompted to register upon checkout; however, you are not required to register to shop with us online. You may choose to checkout as a guest, but we do recommend registering for greater ease of shopping. When you register, you can create a My Account profile, view your order history, enter address book information, and set up occasion reminders. Please note that you must be registered and signed in to take advantage of your Member discount.

What forms of payment are accepted for online orders?

We accept Visa, MasterCard, American Express, Diners Club, and Discover. You may also redeem an eGift Certificate or use online store credit in your account as a method of payment.

Can I place an order by telephone?

Yes. In addition to ordering from The Met Store website, you may place an order by telephone. From the US and Canada, call our toll-free number, 800-468-7386, 24 hours a day, 7 days a week. From other locations, dial the appropriate US access code, then 212-731-1498. Please print your Order Review page to use as a guide, and have your credit card ready. For assistance, please email Customer Service, or call our toll-free number, 800-662-3397 (US and Canada) or 212-731-1498 (international), 24 hours a day, 7 days a week.

Do you offer a printable order form that I can fax or mail?

Yes. Please print the file below. You may fax credit card orders 24 hours a day, 7 days a week to 718-628-5485. You can also mail your order form along with a check or money order payable to "The Metropolitan Museum of Art" to:

The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America
Checks must be in US dollars and drawn on a US bank. Please do not send cash or international money orders.

Printable Order Form

Can I order online from the catalogue?

Most of the items featured in our current catalogues are offered online. To order from our catalogue quickly and easily using item numbers, please see our Order From Our Catalogue feature. If you are unable to find an item online, or need assistance placing an order from our catalogue, please contact Customer Service.

Does The Met Store offer gift messages and gift wrap?

Yes. During checkout, on the Order Review page, you will have the option to include a free gift message with your order, as well as select either MetKids or Signature gift wrap at an additional cost of $6 per item. Most items can be gift wrapped; however, please note that Memberships and oversized items such as framed prints, posters, some sculpture, and very large children's toys cannot be boxed or wrapped. See Gift Messages and Gift Wrap for details.

If an item is "Temporarily Backordered," what does this mean?

On occasion, high demand may cause us to run out of stock on certain items. You may still add these items to your shopping bag, and we will retain these open items as "backorders." We will inform you of any delay in shipping that exceeds 30 days. Your credit card will not reflect any charges for these items until they are shipped to you.

Can I place a tax-exempt order online?

We honor the tax-exempt status of eligible institutions, however, we are unable to process tax-exempt orders online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your exemption certificate.

Can I receive my educational discount online?

Educators receive a 10% discount on educational materials at the Museum, however, you cannot automatically receive your discount online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your valid I.D. from an educational institution.

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Shipping and Processing

Will tax be applied to my order?

There is no tax on the purchase of Memberships, donations, or eGift Certificates. Applicable sales tax will be added for shipments to NJ and NY, including all delivery charges and gift wrap.

Do I owe sales tax directly to my state?

Residents of KY, OK, SD and VT:
Please see important sales and use tax information regarding the tax you may owe directly to your state.

What shipping options are available?

For orders in the United States, we offer standard, express, and priority delivery options. Express delivery is available to the US territories, and priority shipping is available for certain territories. We also offer standard and express delivery to Canada, and international delivery. See Delivery Times for details. Unfortunately, we are not able to deliver to rural routes or P.O. boxes. For further information about delivery, please contact Customer Service.

How much will it cost to ship my order?

Shipping charges apply to each address and vary based on delivery location. Please note that our shipping fees include our costs for order processing. We will gladly ship your order to any country around the world. Recipients are responsible for any applicable duties, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations). Oversized items such as framed prints, sculpture, and very large children's toys will incur a shipping surcharge for addresses outside the US. Items on which oversize surcharges apply display a message on the product page. Packages whose length plus girth is between 84 and 165 inches are considered oversized. Memberships are sent by standard mail only, free of charge. See Shipping and Handling for details.

Can I send Gift Memberships to more than one recipient?

Yes. You can only purchase one personal Membership per order, but you may purchase as many Gift Memberships as you like. The names and addresses for each person are used as the new Member's information, so please enter them carefully.

How can I find out the status of my online order, or change or cancel my order?

Once you have registered online, you will be able to check the status of any order by visiting My Account . If you wish to change or cancel your order, please contact Customer Service and provide the order number found in your order confirmation email or the email address that you used during checkout, and we will be happy to assist you.

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Returns and Exchanges

What is The Met Stores online return policy?

Your satisfaction is our goal. Please inspect your order upon delivery, and if for any reason you are not satisfied, you may return the merchandise within 180 days from the date of purchase. Please note that we can only refund or exchange merchandise that is current and in saleable condition. For details of our online and retail store refund policy, including return shipping instructions, see Returns and Exchanges. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service for instructions.

Gift recipients will receive a refund check by mail for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price. Shipping and handling charges cannot be refunded.

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Privacy and Security

What is The Met Stores privacy policy?

The Met Store is committed to maintaining the privacy of our online visitors. We do not collect personally identifiable information about individuals except when it is knowingly provided by such individuals. We believe that maintaining privacy on the Web is very important and we encourage you to review our Consumer Choice page, as well as the Museums Privacy Policy For Online and Electronic Use so that you will clearly understand our commitment to you and your privacy, and our method of collecting and using information. By using the Museum's website or communicating with the Museum by email, you agree to the terms of this privacy policy. Furthermore, as part of our commitment to your privacy, The Met Store supports and adheres to the guidelines and practices of the Direct Marketing Association's Commitment to Consumer Choice. If you wish to unsubscribe from The Met Store email, either use the unsubscribe link found in the footer of each email or edit your communication preferences in My Account. If you would like to be removed from our postal mailing list, please email customer.service@metmuseum.org or write to Customer Service, The Metropolitan Museum of Art Store, 66-26 Metropolitan Avenue, Bays 1–4, Middle Village, NY 11381-0001.

What are cookies and how does The Met Store use them?

Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer's hard drive. The cookies that we use do not contain any personally identifiable information about you; they are generally used to gather information to analyze website traffic in order to improve our content and navigation, based on our visitors' online behavior. You may choose to set your browser so that it does not accept cookies. However, while most areas of The Met Store will function without cookies, cookies are required if you wish to register, sign in, place items in your shopping bag, or make a purchase. To enable cookies, you must go to the "Options" or "Preferences" tab in your browser window depending on which system you are using. As long as you allow 1st party cookies, you will be able to complete transactions at The Met Store. Other cookies can still be disabled without disrupting your site experience.

Is it safe to use my credit card online?

Yes. The Met Store makes every reasonable effort to ensure the security of transactions that occur on our website. We utilize SSL (Secure Socket Layer) technology, which encrypts your credit card number, name, and address so this information is rendered unreadable should someone try to intercept it. The Met Store is also a GeoTrust Secure Site and PCI DSS (Payment Card Industry Data Security Standard) compliant, which ensures security and protection of sensitive customer credit card information. To help address concerns about possible hacker access to your confidential data, our site is also tested and certified daily to pass the McAfee Secure Security Scan.

Is The Met Store website compliant with EU privacy standards?

The Met Store adheres to the most stringent data protection standards in the US, however, please be advised that when placing an order through The Met Store website, your personal data will be protected in accordance with United States law but may not be at the same level of protection as legally required in the European Union. If you are shopping with us and your billing or shipping address is in the European Union, you will be asked to consent to The Met Stores Stores EU Data Protection Disclosure upon checkout.