Contact The Met Store

The Met Store's Customer Service team aspires to provide our customers with superior service and invites you to contact us with any shopping- or order-related questions or issues.

For other inquiries related to The Met, such as opening times, ticket prices, and exhibition information, please call the Museum directly at 212-535-7710.

By Live Chat

The Met Store's Customer Service team is available to answer your shopping- or order-related questions via live chat Monday to Friday, 9 am to 5 pm ET, except public holidays. Due to high volume, you may not be able to reach us on live chat during business hours. If the "live chat" link is gray, please email us at customer.service@metmuseum.org.

By Email

Email any shopping- or order-related questions to The Met Store Customer Service team at customer.service@metmuseum.org, and we will respond in a timely manner. (Kindly remember never to send your credit card information by email; use our website or phone number to place an order securely.)

By Telephone

Due to increased call volume, you may experience longer wait times.

See below for important information about contacting The Met Store's Customer Service team by phone.

Due to a technology upgrade in process, we are unable to take any orders by phone at this time. We ask that you please place your order on our website at store.metmuseum.org.

If you need help with placing an order on our website or for customer assistance call Monday to Friday, 9 am to 5 pm ET, except public holidays.

From within the United States and Canada:

• Web order help: 800-468-7386
• Customer Service: 800-662-3397 (From other countries: +1-212-731-1498)

For other inquiries related to The Met, such as opening times, ticket prices, and exhibition information, please call the Museum directly at 212-535-7710.