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Customer Service


Guaranteed Mother's Day Delivery
Contact Us Shipping and Handling Tax Information
Membership and Member Discount Estimated Delivery Times Children's Product Safety Policy
Special Offers and Promotions Returns and Exchanges California Residents: Proposition 65 Notice
Ratings and Reviews eGift Certificates and Store Credit Printable Order Form
Frequently Asked Questions Gift Wrap and Gift Messages

Contact Us

The Met Store is dedicated to providing our customers with superior service. Please see below for the ways in which we can assist you.

By Telephone

To place an order:

  • Within the United States and Canada: call our toll-free number, 800-468-7386, 24 hours a day, 7 days a week.
  • From other locations: dial the appropriate US access code then 212-731-1498.
For customer assistance:

  • Within the United States and Canada: call our toll-free number, 800-662-3397, 24 hours a day, 7 days a week.
  • From other locations: dial the appropriate US access code then 212-731-1498.

By Email

For inquiries, email us at customer.service@metmuseum.org. Please do not send your credit card information by email as it will not be encrypted via The Met Stores secure server. To place an order, please do so through The Met Stores website, by phone, fax, or regular mail only.

By Fax

Credit card orders may be faxed to us. Please use our printable order form and fax it to 718-628-5485. Clearly indicate your name, telephone number, and fax number on every page.

By Mail

To pay by check or money order, mail the printable order form along with a check or money order payable to "The Metropolitan Museum of Art" to:

The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America

Checks must be in US dollars and drawn on a US bank. Please do not send cash or international money orders.

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Membership and Member Discount

You may purchase a Membership online, and as a Member, you will immediately be eligible to receive the 20% initial Membership discount that is valid only at the time of the Membership purchase and excludes the cost of the Membership. On subsequent purchases, you will receive the customary 10% Member discount.

For Members who did not purchase their Memberships on The Met Store website, simply register online and enter your Member number on the Billing Address page to receive your Member discount. Then each time you sign in to shop with us, the purchase price you see will automatically reflect your 10% discount. If you became a Member after registering with us on our website, you can add your Member number to your profile at any time by signing into My Account.

Memberships can also be purchased as gifts. The 20% initial Membership discount does not apply, however, on these purchases.

If you need assistance purchasing a Membership, please call 212-570-3753, fax 212-570-3965, or email membership@metmuseum.org.

Please note that Memberships are nonrefundable.

Tax Information

There is no tax on the purchase of Memberships, donations, or eGift Certificates. Applicable sales tax will be added for shipments to NJ and NY, including all delivery charges and gift wrap.

Residents of KY, OK, SD and VT:
Please see important sales and use tax information regarding the tax you may owe directly to your state.

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Shipping and Handling

Standard Shipping and Handling Rates:

We calculate standard shipping charges based on your order subtotal and delivery location.

Order Total per Address US and Territories Canada* All Other Countries*
Up to $15.00 $5.95 $9.95 $11.95
$15.0130.00 $7.95 $11.95 $15.95
$30.0140.00 $8.95 $12.95 $17.95
$40.0150.00 $10.95 $14.95 $20.95
$50.0175.00 $12.95 $16.95 $23.95
$75.01100.00 $13.95 $17.95 $25.95
$100.01125.00 $14.95 $18.95 $27.95
$125.01150.00 $15.95 $19.95 $29.95
$150.01200.00 $17.95 $21.95 $32.95
Over $200.00 $19.95 $23.95 $35.95

Shipping charges apply to each address and vary based on delivery location. Please note that our shipping fees include our costs for order processing.

*Recipients are responsible for any applicable duties, taxes, or brokerage fees. See International Delivery for details.

Express and Priority Delivery

Express Delivery (2 business days) $13.95 surcharge
Priority Delivery (next business day) $22.95 surcharge

Express and priority delivery are available for in-stock items and are able to be delivered to locations with street addresses only; we are unable to deliver to rural routes or P.O. boxes. The availability of express and priority delivery outside of the contiguous 48 states varies by location. Please refer to Estimated Delivery Times below or contact Customer Service.

International Delivery

The Met Store ships to any country worldwide. Delivery times, however, vary by location. Please be aware that recipients are responsible for any applicable duties, taxes, or brokerage fees.

Oversized items such as framed prints, sculpture, and very large children's toys will incur shipping surcharges for delivery addresses outside of the United States. It is also important to note that not all products are able to be shipped outside the US.

For assistance placing an international order, please contact Customer Service.

Estimated Delivery Times

Location Standard Arrives Express Arrives Priority Arrives
Contiguous 48 States 5-10 business days 2 business days 1 business day
Hawaii, Alaska, Puerto Rico 515 business days 23 business days 12 business days
APO/FPO 515 business days N/A N/A
Virgin Islands, Guam, American Samoa, Palau, Northern Mariana Island 10-15 business days 34 business days N/A
Fed. States of Micronesia, Marshall Islands 1015 business days N/A N/A
Canada 515 business days 35 business days N/A
All Other Countries 26 weeks, varies by location N/A N/A

All orders must be placed by 1 pm Eastern Time to be considered for that business day. Priority orders placed by 1 pm Eastern Time (excluding weekends and holidays) will be shipped the same day. Please note that orders placed on weekends or public Holidays will be handled as if placed the following business day. Items shipped to any given address may be shipped in separate parcels on separate days, but you will only be charged once per address.

We will inform you of any delay in shipping that exceeds 30 days.

For more information about delivery times, please contact Customer Service.

Guaranteed Mother's Day Delivery:
To receive your package by May 11th, order by the dates and times below. In-stock items only. Express and priority delivery is not available to rural routes of P.O. boxes.

Location Standard Shipping Express Shipping Priority Shipping
Contiguous 48 States May 2, midnight ET May 7, 1 pm ET May 8, 1 pm ET
Hawaii, Alaska May 1, 1 pm ET May 6, 1 pm ET Not Available
Puerto Rico May 1, 1 pm ET May 6, 1 pm ET Not Available
Canada May 1, 1 pm ET May 6, 1 pm ET Not Available
APO/FPO May 1, 1 pm ET May 6, 1 pm ET Not Available
Virgin Islands, Guam, American Samoa, Palau, Northern Mariana Island May 1, 1 pm ET May 6, 1 pm ET Not Available
Fed. States of Micronesia, Marshall Islands May 1, 1 pm ET Not Available Not Available
All Other Countries Contact Customer Service

Order Tracking

All domestic orders are tracked. In your shipment confirmation email, you should receive the shipping date, the carrier, and the tracking number. You can also track your order by visiting My Account . For information about tracking international orders, please contact Customer Service.

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Returns and Exchanges

Your satisfaction is our goal. Please inspect your order upon delivery, and if for any reason you are not satisfied, you may return the merchandise within 180 days* from the date of purchase. Please note that we can only refund or exchange merchandise that is current and in saleable condition; shipping and handling charges cannot be refunded. Memberships, donations, and eGift Certificates are also nonrefundable.

To return or exchange an item, complete the form that accompanies your order, and using the return label provided on the back of the form, send your shipment by insured Parcel Post or UPS to:

The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America

Online customers should receive a confirmation email once the refund is complete. Please allow one billing cycle from the time our warehouse receives the returned item for the refund to appear on your credit card statement.

*Applies to online and catalogue purchases only. For retail store purchases with a receipt, you may return or exchange merchandise in saleable condition within 90 days from the date of purchase. Without a receipt, a store credit will be issued at the lowest selling price.

Gift Returns

Gift recipients will receive a refund check by mail for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price.

Damaged Merchandise

If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, contact Customer Service for instructions.

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California Residents: Proposition 65 Notice

We test our items used for serving food, including dinnerware, glassware, crystal, and metals, for compliance with FDA and California Proposition 65 requirements for materials such as lead and cadmium. In accordance with Proposition 65, for items that meet FDA standards, but exceed Proposition 65 limits, we issue the following warning to our California customers or gift recipients: "The materials used in some of our decorative decals, paints, glazes, and lacquers, or in our crystal, glass or metal pieces contain lead and/or cadmium, chemicals known to the State of California to cause cancer, birth defects or other reproductive harm."

Children's Product Safety Policy

The Metropolitan Museum of Art maintains its commitment to the highest quality and safety for the products we sell. We require that all manufacturers and distributors from whom we purchase children's products attest to meeting proper US government safety testing standards for products made worldwide. For children's products that are produced under the direct supervision of the Museum's Merchandise Division, we require testing by independent third-party laboratories to ensure that such products meet or exceed US federal guidelines. For items that we purchase and items produced under our supervision, we also require that all manufacturers and distributors follow product safety, care, and age labeling guidelines for children's products as established by the US government.

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eGift Certificates and Store Credit

Purchasing an eGift Certificate

The Met Store offers eGift Certificates that can be sent via email. The eGift Certificates are available in denominations of $25.00, $50.00, $75.00, $100.00, $150.00, and $200.00. When purchasing an eGift Certificate, be sure to verify that you have correctly entered the recipients email address as eGift certificates can only be redeemed by the owner of the email address entered. We unfortunately cannot redirect or refund eGift Certificates sent to an incorrect email address. See Terms & Conditions below.

Redeeming an eGift Certificate

In order to redeem your eGift Certificate you will need to sign into The Met Store using the email address at which you received the eGift Certificate so that we can verify the email address. When you are ready to check out, click on the "Redeem an eGift Certificate" link in the Additional Services area on the Order Review page. You will need to enter the claim code located in the email you received from The Met Store. If the amount of the eGift Certificate does not cover the order total, you will need to pay the balance by credit or debit card. If the amount of the eGift Certificate exceeds the order total, the balance will be converted to Store Credit that will then be stored in your account and applied automatically to your next order. See Terms & Conditions below. For assistance with your eGift Certificate, please contact customer.service@metmuseum.org.

Terms & Conditions

  1. eGift Certificates may only be redeemed at our website, store.metmuseum.org.
  2. You cannot use an eGift Certificate to purchase another eGift Certificate.
  3. You cannot use an eGift Certificate to purchase items sold in our Mezzanine Gallery shop that are displayed online, including Met Studio prints, limited edition prints and books, and facsimile editions.
  4. The eGift Certificate has a cash redemption value of $0.001 and is not transferable.
  5. eGift Certificates cannot be cancelled by the purchaser of the eGift Certificate once they have been redeemed in part or in full.
  6. Any unused balance will be placed in the recipient's account with The Met Store and is not transferable. Your balance can be viewed at any time in the 'My Account' section of the The Met Store website, under Order History.
  7. If the order exceeds the amount of the eGift Certificate, the balance must be paid by credit or debit card.
  8. eGift Certificates and unused portions of eGift Certificates expire two years from the date of issue, where permissible under applicable law. Once the certificate has expired we are unable to extend the expiration date under any circumstances.
  9. The Met Store normal terms and conditions apply to all purchases except where they conflict with these terms and conditions.
  10. If you cancel an order for any item you have purchased by redeeming your eGift Certificate, your account on The Met Store will be credited with the amount redeemed.
  11. The Met Store will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained eGift Certificate is either redeemed through the The Met Store website or redeemed and used to make purchases on The Met Store website.

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