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Customer Service

Contact Us

The Met Store is dedicated to providing our customers with superior service. Please see below for the ways in which we can assist you.

By Telephone

From within the United States and Canada:

  • To place an order: 800-468-7386, 24 hours a day, 7 days a week.
  • For customer assistance: 800-662-3397, MondayFriday, 9 am to 5 pm ET, except public holidays.
From other locations: Dial the appropriate US access code then 212-731-1498, MondayFriday, 9 am to 5 pm ET.

By Email

For inquiries, email us at Please do not send your credit card information by email as it will not be encrypted via The Met Stores secure server. To place an order, please do so through The Met Stores website, by phone, fax, or regular mail only.

By Fax

Credit card orders may be faxed to us. Please use our printable order form and fax it to 718-628-5485. Clearly indicate your name, telephone number, and fax number on every page.

By Mail

To pay by check or money order, mail the printable order form along with a check or money order payable to "The Metropolitan Museum of Art" to:

The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 14
Middle Village, NY 11381-0001
United States of America

Checks must be in US dollars and drawn on a US bank. Please do not send cash or international money orders.