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Customer Service

Contact Us

The Met Store is dedicated to providing our customers with superior service. Please see below for the ways in which we can assist you.

By Telephone

From within the United States and Canada:

  • To place an order: 800-468-7386, 24 hours a day, 7 days a week.
  • For customer assistance: 800-662-3397, MondayFriday, 9 am to 5 pm ET, except public holidays.
From other locations: Dial the appropriate US access code then 212-731-1498, MondayFriday, 9 am to 5 pm ET.

By Email

For inquiries, email us at customer.service@metmuseum.org. Please do not send your credit card information by email as it will not be encrypted via The Met Stores secure server. To place an order, please do so through The Met Stores website, by phone, or regular mail only.