Contact us

At The Met Store, we aspire to provide our customers with superior service, and invite you to contact us with any questions or issues.

By Telephone

Due to increase call volume, you may experience longer wait times

From within the United States and Canada:

To place an order or for customer assistance call Monday-Sunday, 9 am to 5 pm ET, except public holidays

  • Order: 800-468-7386
  • Customer Service: 800-662-3397 (From other countries: +1-212-731-1498)

By Email

Email any inquiry to, and we will respond in a timely manner. (Kindly remember never to send your credit card information by email; use our website or phone number to place an order securely.)

By Mail

Contact our customer service team at the following address:
The Met Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America