Contact Us

At The Met Store, we aspire to provide our customers with superior service, and invite you to contact us with any questions or issues.

By Live Chat

We are available to answer your questions via live chat Monday to Friday, 9 am to 5 pm ET, except public holidays.

By Email

Email any inquiry to customer.service@metmuseum.org, and we will respond in a timely manner. (Kindly remember never to send your credit card information by email; use our website or phone number to place an order securely.)

By Telephone

Due to increased call volume, you may experience longer wait times

From within the United States and Canada:

To place an order or for customer assistance call Monday to Sunday, 9 am to 5 pm ET, except public holidays

• Order: 800-468-7386
• Customer Service: 800-662-3397 (From other countries: +1-212-731-1498)

By Mail

Contact our customer service team at the following address:
The Met Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America