Shipping & Returns
Shipping
We offer flat-rate shipping for each order within the US and Canada. Items shipped to any given address may be shipped in separate parcels on separate days, but you will only be charged once per address. The shipping information below does not apply to Met Custom Prints orders.
A flat rate of $12.95 applies to orders shipped within the contiguous 48 states; a flat rate of $25.90 applies to orders shipped to Alaska, Hawaii, US territories, and APO/FPO; and a flat rate of $39.95 applies to orders shipped to Canada.
Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and your location. You will be contacted by Store Support if your shipment exceeds our flat rate. Extra charges will be incurred for overweight or multiple carton shipments. Delivery times are as follows:
- Contiguous 48 states: 3–8 business days
- Alaska, Hawaii, US territories, APO/FPO: 5–15 business days
- Canada: 5–10 business days
Expedited and overnight delivery options are available. In addition to the Standard flat rate, the following charges apply:
| Contiguous 48 US States | |
| 2 business days | $13.95 additional |
| Next business day | $22.95 additional |
Express orders must be placed by 12 pm ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed on weekends or public holidays will be handled as if placed the following business day. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and your location. You will be contacted by Store Support if your shipment exceeds our flat rate. Extra charges will be incurred for overweight or multiple carton shipments.
We are only able to offer delivery to addresses within the US and Canada on our website. For international shipping inquiries and delivery options, kindly reach out to Store Support.
All domestic orders are tracked. Your shipment confirmation email will include the shipping date, the carrier, and the tracking number. You can also track your order by visiting My Account. Contact Store Support for assistance in tracking international orders.
A surcharge will apply to oversized items, which are noted online and in our catalog. Contact Store Support for more information.
The purchase of more than 20 units of any one product is subject to approval and may result in additional shipping charges.
Returns
The Met Store Return Policy
In-Store Returns
Eligible merchandise in saleable condition may be returned in-store with the original receipt within 90 days of purchase for an exchange or refund. Refunds are generally credited back to the original method of payment. Returns without a receipt will require a state-issued ID, and a merchandise credit will be issued at the lowest selling price within the past 90 days. Online orders may be returned within 90 days of order shipment; however, shipping and handling charges cannot be refunded. Memberships, donations, and Gift Cards are also nonrefundable. All clearance merchandise, consignment items, collaboration products, and consumables are final sale and cannot be refunded or exchanged.
Online Returns
Eligible merchandise in saleable condition may be returned with the original packing slip within 90 days of order shipment; however, shipping and handling charges cannot be refunded. Refunds are generally credited back to the original method of payment. For returns without a packing slip, a merchandise credit will be issued at the lowest selling price within the past 90 days. Memberships, donations, and Gift Cards are also nonrefundable. All clearance merchandise, consignment items, collaboration products, and consumables are final sale and cannot be refunded or exchanged.
To return an item, please complete the form that accompanied your order. Kindly note that the customer is responsible for any shipping costs associated with a return.
Use the return label provided on the back of the form to send your items to:
The Metropolitan Museum of Art | Retail Returns
1000 Fifth Avenue
New York, NY 10028
Online customers will receive a confirmation email once we've issued a refund. Please allow one billing cycle from the time we receive the returned item for the refund to appear on your credit card statement.*
*Applies to online and catalog purchases only. For retail store purchases with a receipt, you may return merchandise in saleable condition within 90 days from the date of purchase. Without a receipt, a store credit will be issued for the item's lowest selling price within the past 90 days.
Effective January 1, 2024, all gift recipients who make a return will receive online store credit, provided we can identify the original order. If you cannot include the purchaser's packing slip, we will issue you a refund for the item's lowest selling price within the past 90 days. Please be advised that an online store account is required to receive the store credit. For gift returns made in-store, a store gift card will be issued.
If merchandise is damaged or defective at the time of delivery or the incorrect item was sent, please contact Store Support for a swift resolution.
Met Custom Prints purchases are individually made to order and cannot be returned or exchanged.
In the event that you receive the incorrect order, or your item arrives defective or damaged, please contact us at store.support@metmuseum.org or call 800-662-3397, Monday–Friday, 9 am-5 pm (ET).
For assistance with The Met x Minted purchases, kindly visit minted.com/help.